Although it may go without saying, the most important part of the purchase process is the sales and education prior to invoicing, shipping, and other subsequent steps. Why you ask? Because if this part is not done properly then you are possibly being sold equipment that is either not what you were expecting or under false pretenses. Why under false pretenses you may ask? Because we know how much misinformation is out there and it is our job to ensure that you are properly educated about the equipment you will be purchasing; before, not after you have paid for it! However, even if we didn’t complete our task of proper education and you are unsatisfied with your purchase, you may return your hyperbaric chamber and other accessory equipment such as on oxygen concentrator; no questions asked.
Seven Day Return Policy
No questions asked; okay, maybe one or two... but none that would preclude us from accepting a return and providing a refund. All equipment purchased in conjunction with your hyperbaric chamber may be returned within seven days of its arrival. The equipment does not need to be returned to Hyperbaric Options LLC within seven days; we simply need to be notified. Further details of our “Return and Refund Policy” are outlined in a signed agreement that you are responsible to fax, email, or snail mail back to us. The policy is a simple declarations of your responsibilities along with ours, the time frames they must be done in and any surcharges such as shipping that you may be responsible for.
Copy of Prescription or Legal Business Documents
All consumers must provide a copy of your prescription. As this is class II medical equipment the sale (new or used) and/or rental of such equipment is restricted outside of a physician’s recommendation. Your physician may fax us a copy direct or if you already have a copy you may fax or send us a copy via mail. For businesses purchasing hyperbaric equipment for use in an office setting, we require a copy of of federal Tax ID papers in addition to a signed statement that your intentions of purchasing the equipment are not for personal, rather professional administration.
Invoicing & Payment
When you are ready and have decided on the chamber (new, used, and/or rental) and the accessory package that is right for you, your family, or your office; we can move forward with an invoice and make payment arrangements. It is also at this time that we will require you to send in the appropriate legal documents for purchase, in addition to returning the signed copy of the Return and Refund Policy as outlined above.
We accept all major credit cards including AMEX, Discover, VISA, & Mastercard, in addition to bank transfers, personal and cashiers checks, and purchase agreements from financing companies. Aside from accessory equipment and oxygen concentrators, the manufacturer of the hyperbaric chambers requires payment in full prior to shipment. When you make payment, we place the order with the manufacturer. When your payment clears, we send payment to the manufacturer. As we have a long standing relationship with the manufacturer, they are not waiting for funds to clear, only for payment to be received. Assuming inventory of the hyperbaric chamber you are purchasing is available, it will ship out shortly after the this payment process is completed; usually about one week.
Shipping & Delivery
We utilize Fedex as our primary carrier for all shipments both domestic and international. For domestic orders; the time-frame from shipment to delivery is usually 2-5 days dependent on your location within the country; international orders are usually no more than a day or two additional. We understand that this is a significant investment and we work as hard as we can to get everything to you in as timely of manner as possible. Note: It is in our interest for you to be happy, and nothing will make you happier than having your chamber installed and operational. So please don't ever think we are delaying the process. Understand that we are possibly working with multiple manufacturers to complete your order and that those manufacturers rely on multiple suppliers to complete their products. At anytime, any single manufacturer or supplier could go on back-order and delay the entire process. All too often your hyperbaric chamber may be in stock, however if the post filter for the air compressors go on back order; your chamber won't ship. Please understand that in the event of any back-order situation that we will immediately notify you. In most cases you will receive packages from two separate locations; however, dependent on your oxygen concentrator purchase (if any), you may receive packages from three locations. It is almost impossible for us to have everything arrive on the same date; however you will have tracking forwarded as previously mentioned above. More details regarding shipping are supplied in our “Welcome Letter” and in the email introduction from our Service Manage shortly after purchase; mentioned in the “Lifetime Purchase Service & Support
Setup, Service and Support
The best is yet to come! At this point you have selected a hyperbaric chamber right for your needs, you have been invoiced, payment has been made, and the chamber and its accessories have been delivered and are now in your possession. Congratulations! Now all we have to do is get you setup and then you can begin using your new portable hyperbaric chamber.
Worried about the setup process?
Don’t be, our Post Purchase Service & Support
is the best in the industry and it begins from the moment the order is officially placed. Follow the preceding link to learn all about this process, how we offer such great service, and what to expect throughout your first year of ownership.